How to Use This Playbook

Use this playbook to refine how you lead across locations.

• Pick one area below.
• Apply 3–5 actions consistently for 2–3 weeks.
• Review what worked; keep, tweak, or drop. Then add the next area.

1. Master Outcome-Based Leadership

• Set 1–3 measurable outcomes per person per project.
• Define what “done” looks like before work starts.
• Hold weekly 15-minute check-ins focused on progress, blockers, and next steps.
• Track deliverables and deadlines in a shared tool with visible status.
• Recognise quality and impact, not hours or location.

2. Build Intentional Trust and Connection

• Open meetings with a 2-minute personal check-in.
• Close small commitments within 24–48 hours.
• Share one learning or challenge to model vulnerability.
• Offer bookable 1:1/chat slots once or twice a week.
• Send specific, timely recognition for contributions.

3. Eliminate Location Bias Through Fair Visibility

• Rotate meeting times across time zones.
• Invite remote voices first at least once per meeting.
• Publish key announcements in writing first, then reinforce verbally.
• Give equal demo/update slots to all team members.
• Track 1:1 cadence and correct gaps.
• Review contributions side-by-side when assigning projects or promotions.

4. Design Communication That Actually Works

• Set channel norms: video for complex topics, chat for quick questions, email for detail.
• Keep a shared workspace for plans, decisions, and updates.
• Schedule predictable “office hours” for drop-in questions.
• Record key meetings; post a 3–5 bullet summary and next actions.
• Apply the 2-minute rule: if text takes >2 minutes, switch to a call.

5. Invest in the Right Tools and Training

• Audit tech parity between home and office experiences.
• Run short tool clinics; record and store replays.
• Create one-page quick guides for core workflows.
• Provide home office equipment or stipends matching office resources.
• Define a clear support path (who to contact, expected response times).
• Test tools as a user monthly.

6. Create Meaningful Team Connection

• Run collaboration-focused virtual activities (e.g., problem-solving sprints).
• Offer optional local meetups where possible.
• Start meetings with wins and challenges (max 5 minutes).
• Pair peer mentoring across locations.
• Celebrate milestones with personalised recognition.

7. Model Adaptive Leadership

• Stay solution-focused when challenges arise.
• Adapt your communication to individual preferences.
• Share what you are changing and why.
• Ask for feedback, act on it, and close the loop.
• Show your reasoning when making decisions.
• Pivot quickly when something is not working.

Ready to Transform Your Leadership?

If you are ready to develop these skills with personalised guidance:

explore our leadership coaching services

or

take our adaptability assessment to identify your strongest areas for growth.