|The Client||Person who has booked a meeting with KGT Consulting either directly or through a third party|
|KGT Consulting||Karen Gordon and a named consultant referred to and working for KGT Consulting, where the invoice is sent from and paid to KGT Consulting.|
|Force Majeure||A party is not liable for failure to perform the party’s obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under Clause 5 (Cancellation) in such circumstances.
If a party asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the nonperforming party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described.
- Terms and Conditions of Service
The client accepts to the terms and conditions as set forth herein
- Booking of services
Business requests will be confirmed in writing (email) by the client directly to KGT Consulting
KGT Consulting provides training, coaching and consultancy services
Job application Training & Coaching: Draws from expert local knowledge of labour market to make recommendations throughout the job application process or integration process through individual or group interaction both in person and online including directive and non-directive coaching. You will receive tips and advice to empower you to tailor and write impactful documentation including keywords. Please note that if you are looking for someone to write your CV for you, we do not offer this service
Career, Leadership & Team Coaching: helping individuals to self-reflect, realise their strengths, build confidence and overcome challenging career related issues by empowering them to build solutions and goals in order to move forward successfully. Implementation of programs tailor made for organisations
Consultancy: Advising individuals and businesses on design and development of coaching or training programs and suggesting resources available to them either directly with KGT Consulting or via third parties
Integration Training & Coaching: Combination of local knowledge and cross cultural skills/education leveraged to help job seeking individuals overcome challenges moving to a new country
Systemic Team Coaching: Certified Team Coach coaching newly formed teams/ high performing teams in international settings across the globe both online and in person
Leadership Coaching, Training & Facilitation: Coaching individual leaders, leadership teams and aspiring leaders. Providing Training and Facilitation in a broad range of subjects for transformational development
These will be agreed in advance of service and requested in advance from individuals and within an agreed term with companies
KGT Consulting will not be held liable for any costs incurred to the client due to a cancellation which is not under their control (Force Majeure)
KGT Consulting cancellation: everything possible will be done to try to find a replacement or alternative date and the organiser/ individual being coached must be informed in writing
Client cancellation: cancellation must be communicated in writing and the client must have confirmation from Karen Gordon that the cancellation was received
In the event the client makes a cancellation in writing the following fees will be due:
Online individual Coaching or Training Cancellation:
If the meeting is rescheduled:
Client will be liable to no costs if cancellation is made by 24 hours before start of meeting
If the meeting is not rescheduled:
Client will be liable for 100% of the fees if cancellation is made within 7 days or less of meeting
Face to face individual Coaching or Training Cancellation:
If the meeting is rescheduled:
Client will be liable to 25% of the fees if cancellation is made within 48 hours of the meeting
If the meeting is not rescheduled:
Client will be liable for 100% of the fees within 7 days or less of meeting
Organisation/Business Workshops Cancellation:
Client will be liable for 25% of the fees up to 1 month in advance
Client will be liable to 50% of the fees up to 2 weeks in advance
Client will be liable to 100% of the fees 7 days or less
Refunds will be given where full payment has been made in advance and the cancellation policy applies (point 4).
6. Client responsibility
The client will be required to be willing to put in the necessary amount of work to achieve their goals with the understanding that these services are to guide you. KGT Consulting is not responsible for you achieving your goals. This is your responsibility and depends on your willingness to listen, self- reflect, plan time in and to get further help if necessary. If you withhold information that could help KGT Consulting to help you then you will not be getting the best advice.
If you request negotiation advice, be aware that this advice is based on professional recruitment experience. KGT Consulting can not be responsible for any decisions the employer makes as a result of your demands.
Coaching is a confidential relationship for both the client and KGT Consulting. Karen Gordon follows continuing professional development and has coach supervision. KGT Consulting will not disclose the content of coaching conversations, except in general terms and anonymously when undertaking their own supervision. From time to time, whilst coaching, Karen Gordon may use case examples, but these will never be identifiable and will typically be an amalgam of several situations.
KGT Consulting agrees to keep any sensitive business information given by the client confidential. This includes information you have developed or disclosed to us about your business, affairs, customers, clients, plans, intentions, market opportunities, operations, processes, product information, know-how, designs, trade secrets, software or personal details.
8. Terms of payment
The Client will pay invoices in advance of meetings when requested.
9. Code of Ethics
Karen Gordon is committed to abide by the European, Mentoring & Coaching Council (EMCC) Global code of Ethics. You can download the code here: https://www.globalcodeofethics.org/download-the-code/
According to EMCC code of Ethics Karen Gordon has a duty to discuss with the client the possibility of lifting confidentiality in an illegal and/or harmful situation.
The EMCC operates a complaints procedure, should you have serious concerns about KGT Consulting please contact the EMCC at: http://www.globalcodeofethics.org/
Karen Gordon is committed to abide by Noloc’s code of Ethics. Noloc is the Dutch association for career and job coaches. https://www.noloc.nl/gedragscode
10. Legal liability
Business will be conducted in accordance with Dutch law.
This Privacy Statement describes how KGT Consulting & My English CV manage personal information and respect your privacy.
- KGT Consulting will keep your data only for the necessary amount of time. You can exercise your right to have your data deleted from KGT Consulting’s files. Please notify us of this request in writing. You will be notified in writing when this has been done. Data such as your name and address will be kept on the invoice file for a period of 7 years as required by the tax office in the Netherlands.
- Your Data will only be passed on to a third party in certain circumstances on receipt of your permission in writing. Once your Data is passed on, KGT will no longer be responsible for that Data.
- All reasonable precautions will be taken to keep your data secure.
We hope that you will never have a reason to complain about KGT Consulting and the data we store about you. You have the right to make a complaint to a supervisory authority, such as your local data protection agency if you consider that the processing of personal data relating to you infringes on GDPR regulations. https://autoriteitpersoonsgegevens.nl/nl
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Before booking a service, please confirm in your email that you agree to the terms and conditions and have read the privacy agreement